While the FAQ maintainers don’t offer a ‘help’ service, they’re very keen that you understand the answers they’ve already written. They’re (almost) written “in a vacuum”, to provide something to cover a set of questions that have arisen; it’s always possible that they’re written in a way that a novice won’t understand them.
Which is where you can help the community. Mail the maintainers to report the answer that you find unclear, and (if you can) suggest what we need to clarify. Time permitting (the team is small and all its members are busy), we’ll try and clarify the answer. This way, with a bit of luck, we can together improve the value of this resource to the whole community.
Note that the FAQ development email address is not for answering questions: it’s for you to suggest which questions we should work on, or new questions we should answer in future editions.
Those who simply ask questions at that address will be referred to email@example.com or to comp.text.tex.